Return Policy – Rodaxzeeonline
At Rodaxzeeonline, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
1. Return Eligibility
Customers may request a return within 14 days of receiving their order in accordance with UK consumer protection regulations. To be eligible for a return, the item must be unused, unworn, and in its original packaging with all tags and accessories included.
2. Non-Returnable Items
Certain products cannot be returned for hygiene or safety reasons, including:
- Personal use items
- Opened or used products
- Customized or personalized products
- Clearance or final sale items
3. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Kindly provide clear photos of the product and packaging so our support team can resolve the issue quickly.
4. Return Process
To initiate a return, please contact our support team with your order number and reason for return. Once your request is approved, return instructions will be provided.
5. Refund Policy
After receiving and inspecting the returned item, we will notify you regarding the approval of your refund. Approved refunds will be processed back to the original payment method within 5–10 business days.
6. Shipping Costs
Customers are responsible for return shipping costs unless the product received is damaged, defective, or incorrect. Original shipping fees are non-refundable unless required by law.
7. Exchange Policy
We currently offer exchanges only for defective or damaged items. If you need an exchange, please contact our customer support team for assistance.
8. Late or Missing Refunds
If you have not received your refund after the processing period, please first check with your bank or payment provider. If the issue continues, contact us for further support.
9. Cancellation Policy
Orders may only be canceled before they are processed or shipped. Once an order has been dispatched, it cannot be canceled and must follow the return process.
10. Contact Us
If you have any questions regarding our Return Policy, please contact Rodaxzeeonline customer support through the contact details available on our website.
